1-844-279-8127

General Information

Where are US Tech Support technicians located?

All of our technicians are located in the United States at our office in 100 N Sepulveda Blvd #1600,
El Segundo, CA 90245, USA

Are US Tech Support technicians going to be able to fix my issue or answer my questions effectively?

Absolutely. All US Tech Support technicians are experienced and knowledgeable about all supported technologies.

Are US Tech Support technicians certified?

While most of our technicians have one or more industry standard certifications, it is not a requirement. We find that certifications alone are not a good indicator of how knowledgeable a technician is. Anyone can cram for, and pass, a certification test. We value actual education, experience, knowledge, and ability above all else. Our interviewing process goes in depth to discover these things along with how well they communicate and present themselves.

Can US Tech Support connect to my computer and resolve my problem for me?

Yes. US Tech Support utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone

How long will it take to resolve my problem?

This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. Tech to Us works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.

Can US Tech Support access my computer after the remote session has ended?

Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.

What countries do you currently provide service to?

Currently, US Tech Support only provides services to customers in the United States and Canada.

Home Support Service Information

What kinds of technology does US Tech Support support for my home?

US Tech Support offers technical assistance for all computers and computer related devices in your home. This includes, but is not limited to, desktops, laptops, monitors, smartphones, tablets, routers, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.

What type of issues does US Tech Support support?

Some common issues that US Tech Support supports include:

  • Virus/Spyware/Malware removal
  • PC Tune-Up (fixing computer slowness)
  • Software installation and troubleshooting
  • Internet connectivity – computers, smartphones, tablets, routers
  • Home Networking – wireless and wired
  • Printer/multifunction/scanner installation and troubleshooting
  • General computer errors and problems – Windows and Mac
  • Email and Outlook assistance
  • Data backup
  • Technical questions and guidance
  • And many more
Is every technology problem that I may encounter able to be resolved remotely?

No. Most technology problems are software related, which typically can be fixed remotely. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed remotely.

Business Support Service Information

What kinds of technology does US Tech Support support for my business or organization?

US Tech Support offers technical assistance for all computers and computer related devices in your business. This includes, but is not limited to, desktops, laptops, servers, monitors, smartphones, tablets, routers, network appliances, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.

What type of issues does US Tech Support support for my business or organization?

Some common issues that US Tech Support supports include:

  • Virus/Spyware/Malware removal
  • PC Tune-Up (fixing computer slowness)
  • Software installation and troubleshooting
  • Internet connectivity – computers, smartphones, tablets, routers
  • Home Networking – wireless and wired
  • Printer/multifunction/scanner installation and troubleshooting
  • General computer errors and problems – Windows and Mac
  • Email and Outlook assistance
  • Data backup
  • Technical questions and guidance
  • Windows Servers
  • Network Appliances
  • And many more
Is there a limit to the amount of devices or issues that my business can receive assistance for?

While there is no limits on the amount of issues that you can receive assistance for with our business support plans, devices and servers are limited by the plan that you have and whether or not you have specific add-on services for items such as additional servers and endpoint security appliances, etc.

Billing & Pricing

How much do US Tech Support services cost?

Please visit either the Home Support or Pricing page for pricing info.

Are there any hidden fees or taxes associated with the cost?

Absolutely not. The prices stated on our website or the prices provided by a US Tech Support representative are exactly what you pay.

How can I pay for US Tech Support service?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (debit card must have a Visa or MasterCard logo to be accepted). We do not accept cash, check or money order.

If US Tech Support processes a refund, how long does it take for the funds to be returned me?

US Tech Support processes all credits and voids immediately upon approval to expedite the time it takes for funds to be credited or become available to your account. Please note that the process can vary in length depending on the speed of the credit card processors and your particular financial institution. So it’s possible that your credit may take up to 10 business days to complete. We have no control over the speed at which funds become available again or when a credit is posted to your account.

For any kind of Information Call Our Toll Free No. +1-844-279-8127

Customer Reviews

“Their tech support has cleaned up my computer and it is working like new for which I’m very thankful.”

– Andrew L.

Customer Reviews

” I am extremely impressed by the cooperation & sincerity of the customer service reps that you employ.”

– Christian E.

Customer Reviews

“First class technical support. Got my computer cleaned and back to fast operation with minimal hassle.”

– Michael

With over a decade of experience in the security software marketplace, our Tech Support team can confidently handle the myriad of computer problems that home users and small businesses face on a daily basis. We understand just how frustrating technology issues can be. Think of us as your own personal help desk, without the excessive cost!